At Vibruse.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a refund, returned items must:
Be returned within the 30-day return period.
Be in their original condition whenever possible.
Include all original accessories, components, and packaging
Not show signs of misuse, intentional damage, or excessive wear.
Products received damaged, defective, or incorrect may qualify for a full refund or replacement.
Return Process
To initiate a return, please contact our customer support team and provide:
Your order number.
A description of the issue.
Photographs of the product if it is damaged, defective, or incorrect.
Once your return request has been reviewed and approved, further return instructions will be provided.
Refund Approval
After the returned item has been received and inspected, we will notify you regarding the status of your refund request.
If the return meets the eligibility requirements outlined in this policy, the refund will be approved and processed accordingly.
Refund Processing Time
Refund Time: Approved refunds will be credited back to the original payment method within 3 business days after the refund has been authorized.
Please note that additional processing times may apply depending on your bank, credit card issuer, or payment provider.
Non-Refundable Situations
Refunds may be denied if:
The return request is submitted after the 30-day return period.
The item has been used improperly or intentionally damaged.
Required information cannot be provided to verify the purchase.
The returned product does not match the original order.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team using the contact information provided on our Contact Us page.
Important Notice: Due to continuous financial losses and increasing operating expenses, the company has decided to liquidate its remaining inventory. As part of this clearance process, many products are being offered at substantially reduced prices, including below-cost pricing in certain cases. These special clearance offers are available only while inventory remains available and may end once all stock has been sold.